About the Organization

The Portsmouth Housing Authority (PHA) is a dynamic, team-oriented, and mission driven organization that owns and operates over 650 affordable rental units, spread throughout 13 different properties in the city of Portsmouth, New Hampshire. Established in 1953, the PHA has been serving the needs of low- and moderate-income residents for the past 70 years. The PHA also operates a Section 8 Housing Choice Voucher program serving over 750 people, a Resident Services Coordination program that serves 1,500+ PHA residents, a 21st Century after-school program, and hosts a non-profit Childcare Center in our largest family development.

Job Summary

This is an on-site, full-time position (35 hours total/week).

The Resident Services & Housing Coordinator is a dynamic, dual-role position responsible for overseeing the daily operations of a 24-unit accessible residential community. This role combines strategic property management with resident-centered support, focusing on individuals with disabilities. The Coordinator ensures the property is safe, well-maintained, and compliant with housing standards, while also fostering a welcoming, inclusive environment. Through compassionate care, resource referrals, and engaging community activities, this position bridges operational excellence with holistic resident wellness and empowerment.

The ideal candidate will be highly organized, collaborative and motivated by creating a positive impact while ensuring safe, well-maintained housing and fostering an inclusive, supportive environment that promotes independence and community engagement for residents with disabilities. A thoughtful leader who balances empathy and professionalism, with a genuine passion for serving those who rely on accessible, supportive housing

Essential Duties and Responsibilities

Resident Services & Care Coordination

• Establish positive relationships with residents through ongoing engagement
• Conduct periodic wellness check-ins and document observations or concerns
• Conduct Social Determinants of Health (SDOH) screenings and assist residents in navigating benefit programs, housing resources, and service eligibility
• Assist residents experiencing behavioral or health challenges by coordinating with crisis teams or medical providers
• Collaborate with residents, case managers, social workers, and service providers to support resident wellness
• Provide referrals to healthcare, transportation, and support services
• Assist in organizing and monitoring residents’ individualized support plans
• Participate in interdisciplinary meetings related to resident care planning and service coordination

Community Engagement

• Plan and facilitate inclusive recreational, educational, and social activities
• Develop and distribute a monthly activity calendar and community events
• Coordinate resident advisory groups or forums to encourage resident voice and leadership
• Serve as liaison between residents and community resources
• Foster a welcoming atmosphere for resident participation and interaction

Leasing & Compliance

• Manage lease-up processes for vacant units
• Distribute and follow up on lease violations in accordance with property policy
• Ensure all housing compliance documents are up to date
• Maintain accurate records of property operations and resident files

Financial Oversight

• Handle accounts receivable including rent collection and follow-up
• Monitor payment reports and support finance staff with monthly reconciliations

Maintenance & Facilities

• Oversee work order submission and resolution
• Collaborate with Facilities Director on capital improvements and accessibility upgrades
• Maintain property standards and ensure ADA compliance

Additional Responsibilities

• Provide on-call support as needed to respond to resident or property emergencies

Preferred Qualifications

• Bachelor’s degree in Social Work, Property Management, Public Administration, or related field
• 3+ years of housing or property management experience
• Strong understanding of care coordination, accessibility standards, and supportive housing models
• Excellent communication, organizational, and documentation skills

Job Type: Full-time

Expected hours: 35 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Portsmouth, NH 03801 (Required)

Work Location: In person

Overview

The Portsmouth Housing Authority (PHA) is a dynamic, team-oriented, and mission driven organization that owns and operates over 650 affordable rental units, spread throughout 13 different properties in the city of Portsmouth, New Hampshire. The PHA also operates a Section 8 Housing Choice Voucher program serving over 750 people, a Resident Services Coordination program that serves 1,500+ PHA residents, a 21st Century after-school program, and hosts a non-profit Childcare Center in our largest family development.

The City of Portsmouth is known as one of the best small cities in America. Portsmouth is the economic and cultural center of the North of Boston Seacoast region with a vibrant arts scene, world-class restaurants, miles of waterfront and historic downtown.

Job Summary

The PHA is looking for a detail oriented, self-motivated full-time Application/Recertification Specialist to work with our outstanding Property Management team. The role of the Public Housing Occupancy Specialist is to support the mission of the PHA by providing assisted rent services and case management to low-income individuals and families in the seacoast area. This is done by following H.U.D. regulations, PHA policies and procedures, by working with other PHA personnel to coordinate essential agency functions and with various community agencies and partnerships.

This is an on-site, 35 hour/week full time position. We look forward to hearing from you!

Work Hours

• Mondays 8:30am-6pm (unpaid lunch 12:30-1pm)
• Tuesdays-Thursdays 8:30am-4:30pm (unpaid lunch 12:30-1pm)
• Fridays 8:30am-12pm

Duties

• Maintain applicant files and process applications in accordance with HUD and PHA procedures and regulations.
• Provide completed files to Property Managers and Section 8 in a timely manner.
• Adhere to all applicable Rules and Regulations, including the Portsmouth Housing Authority Admissions and Continuing Occupancy Policy and the Housing Choice Voucher Administrative Plan.
• Explain program procedures, eligibility criteria, waiting list preferences, anticipated waiting times and other program issues to applicants and the public.
• Manage the waiting list for all Public Housing, Tax-Credit Housing and the HCV Program.
• Participate in a waiting list update (purge) at least annually.
• Update applicants’ personal information and waiting list placement as required.
• Ensure that an adequate pool of verified applicants is available and work with property managers to ensure full occupancy of all PHA property by qualified tenants.
• Maintain the official lists of housing vacancies and waiting lists of eligible applicants for all housing programs.
• Schedule eligibility determination interviews with applicants.
• Send letters inviting applicants to provide documentation to support their eligibility for the program.
• Conduct annual and interim reviews of resident’s family income and household composition to determine resident continued eligibility and benefit level.
• Schedule recertification appointments, collect documentation, make revisions, calculate rent adjustments, and notify residents and landlords in writing of changes.
• Respond to phone inquiries from residents regarding rent calculations and certifications.
• Listens and is attentive to residents’ needs, questions and concerns about Quality-of-Life issues.

Support of the Mission Statement

The mission of the Portsmouth Housing Authority is to be the leader in making quality affordable housing available for low and moderate income members of the community and to accomplish this mission by a fiscally responsible, creative organization committed to excellence. In pursuit of this mission, it is our intention to:

• Demonstrate excellence in leadership and management by working together as a team of residents, commissioners, staff, government and community;
• Ensure the efficient and effective maintenance and management of our properties;
• Foster a high performance staff with strong leadership, quality professional development opportunities, data-driven evaluation and teamwork in an environment full of pride, enthusiasm and respect;
• Demand and exemplify a commitment to integrity, professionalism and total honesty in a judgement free environment.

Minimum Qualifications

Education and/or Experience

• Professionalism, strong communication skills, the ability to prioritize and manage a wide variety of tasks with superior organizational skills and attention to detail are required. Additional requirements include the ability to be flexible and cooperative with job demands work and communicate well with elderly, disabled and low income families and individuals, prompt and dependable and the ability to work independently. Because of the nature of this work, this position requires someone pleasant, personable and patient, having a desire to be of assistance to those in need. Bi-lingual skills (English/Spanish) are a plus.
• Demonstrated computer skills including working with databases, Microsoft Office, Word, and Excel is required, as well as general office and clerical skills.

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Language:

• Spanish (Preferred)

Ability to Commute:

• Portsmouth, NH 03801 (Required)

Work Location: In person