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Job Summary

This is an on-site 3 day/week, position (22.5 hours total/week) on Tuesdays, Wednesdays, and Thursdays. The hours are 8:30am-4:30pm, with a 30-minute unpaid lunch break from 12:30-1pm.
The ideal candidate would try to be available to cover a full 35-hour week several times a year when our full-time receptionist goes on vacation.

The Portsmouth Housing Authority is a dynamic, team-oriented, and mission driven organization that owns and operates over 650 affordable rental units, spread throughout 12 different properties in the city of Portsmouth, New Hampshire. The PHA also operates a Section 8 Housing Choice Voucher program serving over 750 people, a Resident Services Coordination program that serves 1,500+ PHA residents, a 21st Century after-school program, and hosts a non-profit Childcare Center in our largest family development.

The City of Portsmouth is known as one of the best small cities in America. Portsmouth is the economic and cultural center of the North of Boston Seacoast region with a vibrant arts scene, world-class restaurants, miles of waterfront and historic downtown.

PHA is looking for a detail-oriented, self-motivated part-time Front Desk Receptionist to work with our outstanding Property Management team overseeing a portfolio of 668 affordable housing rental units in Portsmouth, New Hampshire.

Essential Duties and Responsibilities

• Meets and greets residents and the public at the central Housing Authority office and refers them to the appropriate person or office.
• Listens and is attentive to resident needs, questions and concerns about Quality of Life issues.
• Answers all incoming calls, connecting callers to the office, department, or person requested.
• Maintains a general understanding of Portsmouth Housing Authority information to answer questions as necessary.
• Responds to resident requests for maintenance, inputs work order requests into the Tenmast system, and communicates with the Maintenance Department as necessary.
• Sorts the daily mail, date stamps, and gets it to the appropriate person.
• Receives resident rent payments, provides a receipt, and organizes the payments for the Finance Department.
• Receives incoming paperwork from tenants, applicants, and the public and gets it to the appropriate person.
• Makes copies, prints applications and various forms, and mails out paperwork as needed.
• Performs clerical functions, as assigned.
• Maintains a high degree of confidentiality relative to resident records.
• Undertakes and completes projects and tasks, as assigned.
• Maintains a clean, organized desk area.

Support of the Mission Statement

The mission of the Portsmouth Housing Authority is to be the leader in making quality affordable housing available for low and moderate income members of the community and to accomplish this mission by a fiscally responsible, creative organization committed to excellence. In pursuit of this mission, it is our intention to:

• Demonstrate excellence in leadership and management by working together as a team of residents, commissioners, staff, government and community;
• Ensure the efficient and effective maintenance and management of our properties;
• Foster a high performance staff with strong leadership, quality professional development opportunities, data-driven evaluation and teamwork in an environment full of pride, enthusiasm and respect;
• Demand and exemplify a commitment to integrity, professionalism and total honesty in a judgement free environment.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Qualifications

Education and/or Experience

• Experience with customer service a must.
• Experience with Microsoft Office suite and other basic software applications.
• Ability to maintain confidentiality and the ability to be flexible with schedule to meet PHA needs is required.
• Ability to communicate effectively both orally and in writing and ability to interpret, follow, and enforce a variety of housing regulations is also required.
• Candidates qualified under Section 3 of the Housing and Urban Development Act as Low income or as receiving assistance from the Portsmouth Housing Authority are encouraged to apply.
• Experience in Public Housing or Property Management a plus.
• Spanish speaking a plus.

Job Type: Part-time

Pay: $22.00 per hour

Expected hours: 22.5 per week

Schedule:

• Day shift

Work Location: In person